| glazing firms don't have the greatest reputation at | | | | 5. Know what you want. If you do your research, |
| the best of times. Following on from our Top 10 | | | | you'll be prepared to ask the right questions and, |
| tips for choosing double glazing here are a few | | | | just as importantly, spot the wrong answers. |
| ways you can avoid having your fingers burned. | | | | 6. Be wary of discounts for cash. It might be |
| 1. Go by word of mouth. Friends, relatives, | | | | tempting, but you're passing up on proof of |
| neighbours — all are good sources for | | | | payment. In terms of protection, your credit card |
| recommendations. If you're still stuck, an | | | | may be the best bet. |
| established firm with a good local presence is | | | | 7. Be a detective. Companies House lets you |
| probably your best bet. | | | | perform an online check of businesses, so if you |
| 2. Ask for a contract. A scribbled, handwritten | | | | think something's up, get digging. |
| note isn't enough, so make sure it's on headed | | | | 8. Check the lists. Some councils or consumer |
| paper and that you keep multiple copies. | | | | groups produce 'reputable traders' lists. Another |
| 3. Don't be pressured. If you're getting an | | | | great source if you can't get personal |
| aggressive sales pitch, the chances are the | | | | recommendations. |
| company isn't that concerned with its levels of | | | | 9. See for yourself. Don't be afraid to ask to see |
| service. Politely and firmly say 'No'. | | | | previous work, or read some references from |
| 4. Don't be doorstepped. Unsolicited visits from | | | | previous clients. |
| sales people should spell trouble. Reputable | | | | 10. Trust your instinct. If you're in doubt, it has to |
| installers don't need to drum up trade this way, so | | | | said that you're probably right. |
| look elsewhere. | | | | |